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Note
Go to your hard drive that contains MS Office, and go into the Users folder, open the folder of the user with a corrupted office cache. Go to AppData - Local - Microsoft - Office, and then open the version folder with the corrupted cache (typically, there is only one version folder). Find the folder called 'OfficeFileCache', and delete it. In the Smart View ribbon, select Home. Click the i icon in the upper-right corner of the Login dialog or the Home panel to display the'personality' menu. From the personality menu, select Clear Web Cache. In this example, the personality menu is accessed from the Login screen: For more information, see Clear the Office cache on the Microsoft.
Office 365 ProPlus is being renamed to Microsoft 365 Apps for enterprise. For more information about this change, read this blog post.
Symptoms
After you install a font into the Fonts folder in the operating system and start Microsoft Word for Mac, the font unexpectedly is not available in the Font dialog box, in the drop-down list, or in the Formatting Palette.
Cause
Third-party fonts are not directly supported in Microsoft Office for Mac applications. Some third-party fonts may work in one application and not in another. Other third-party fonts are installed in a 'family'. A family usually consists of the third-party font itself together with some or all of its variations (bold, italic, and so forth). Sometimes, a font may be displayed in Microsoft Word, Microsoft PowerPoint, Microsoft Excel, or Microsoft Entourage, but you may be unable to use one of its variations, such as italic.
Office does not support custom fonts. This includes any fonts that were manipulated by a font or typography program.
Note
Microsoft Office for Mac technical support does not provide support for installing or configuring third-party fonts.
Basic font troubleshooting
If the following methods don't resolve your font issue, contact the font manufacturer or the website from which you purchased the fonts.
First, restart your computer, and then test the font again. Some installations are not complete until the computer is restarted. This also makes sure that all applications are restarted after the installation.
Method 1
Clear the font caches. To do this, quit all Microsoft Office applications. On the Home menu, click Go > Applications, and then click Apple's Font Book.
On the Edit menu, click Select Duplicated Fonts.
On the Edit menu, click Resolve Duplicates. Packaging resources.
To remove all the fonts from the computer that Font Book just disabled, follow these steps:
- After the duplicates have been resolved, select each disabled font, click File > Reveal in Finder, and then drag it to the trash.
- You may notice that Font Book sometimes turns off the newer copy of the font instead of the older one. If you prefer the newer copy, drag the older one to the trash, and then re-enable the new one.
Restart the computer. Apple OS X will rebuild its font cache, and Word will rebuild its font cache from that.
For best performance in Word, try to run with all your fonts enabled all the time. Each time that Word starts, it compares its font cache with the system font cache. If the two don't match, Word will regenerate its own font cache, which can take a few seconds. If you have dynamically enabled fonts, the system font cache will appear different nearly every time that Word runs this comparison.
You must do this every time you install an update, because the Microsoft installer tries to restore the disabled fonts each time.
Method 2
Restart the computer in Safe mode. Then, restart the computer normally. For more information about how to restart your computer in Safe mode, click the following article number to view the article in the Microsoft Knowledge Base:
2398596 How to use a 'clean startup' to determine whether background programs are interfering with Office for Mac
Method 3
After you install a font into the Fonts folder in the operating system and start Microsoft Word for Mac, the font unexpectedly is not available in the Font dialog box, in the drop-down list, or in the Formatting Palette.
Cause
Third-party fonts are not directly supported in Microsoft Office for Mac applications. Some third-party fonts may work in one application and not in another. Other third-party fonts are installed in a 'family'. A family usually consists of the third-party font itself together with some or all of its variations (bold, italic, and so forth). Sometimes, a font may be displayed in Microsoft Word, Microsoft PowerPoint, Microsoft Excel, or Microsoft Entourage, but you may be unable to use one of its variations, such as italic.
Office does not support custom fonts. This includes any fonts that were manipulated by a font or typography program.
Note
Microsoft Office for Mac technical support does not provide support for installing or configuring third-party fonts.
Basic font troubleshooting
If the following methods don't resolve your font issue, contact the font manufacturer or the website from which you purchased the fonts.
First, restart your computer, and then test the font again. Some installations are not complete until the computer is restarted. This also makes sure that all applications are restarted after the installation.
Method 1
Clear the font caches. To do this, quit all Microsoft Office applications. On the Home menu, click Go > Applications, and then click Apple's Font Book.
On the Edit menu, click Select Duplicated Fonts.
On the Edit menu, click Resolve Duplicates. Packaging resources.
To remove all the fonts from the computer that Font Book just disabled, follow these steps:
- After the duplicates have been resolved, select each disabled font, click File > Reveal in Finder, and then drag it to the trash.
- You may notice that Font Book sometimes turns off the newer copy of the font instead of the older one. If you prefer the newer copy, drag the older one to the trash, and then re-enable the new one.
Restart the computer. Apple OS X will rebuild its font cache, and Word will rebuild its font cache from that.
For best performance in Word, try to run with all your fonts enabled all the time. Each time that Word starts, it compares its font cache with the system font cache. If the two don't match, Word will regenerate its own font cache, which can take a few seconds. If you have dynamically enabled fonts, the system font cache will appear different nearly every time that Word runs this comparison.
You must do this every time you install an update, because the Microsoft installer tries to restore the disabled fonts each time.
Method 2
Restart the computer in Safe mode. Then, restart the computer normally. For more information about how to restart your computer in Safe mode, click the following article number to view the article in the Microsoft Knowledge Base:
2398596 How to use a 'clean startup' to determine whether background programs are interfering with Office for Mac
Method 3
Create a new user account to determine whether the problem is associated with an existing user account.
Clear Microsoft Office Font Cache
The font is damaged, or the system is not reading the font
If the font is not a custom font and does not appear in your Office program, the font may be damaged. To reinstall the font, see Mac OS X: Font locations and their purposes.
Clear Microsoft Office Font Cache Online
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
